Cake.... a love hate relationship

So I had seen a wonderful birthday cake made by Cup Cake Couture for a friend of mine! So I went to the website and decided to give it a try against my better judgment. Not only was I amazed at how ignorant the lady was on the phone...(telling me a coconut was a tree nut) ITS NOT!!!!as we discussed my sons food allergies..I WAS ALSO SHOCKED to hear my cake would cost upwards of $80.00. I decided to take the plunge to get my three year old the Toy Story cake he had requested.

I asked the cake be blue butter cream icing with fondant rope around the bottom and top of the cake with a fondant Jesse and Woody on top. I mentioned the rope many times, as my son thinks he is a cowboy!

I agreed to pick my cake up at 10:00AM on Sat morning. I was late and didn't get to the store to pick it up until 10:45, only to find my cake was not even ready! Good thing I was late uhhh!
The lady half showed me the cake in a box and then announced as I paid she would place it in my car. I agreed.
I got in my car and began driving down the street when I looked over and noticed the butter cream on my cake was cracked and looked as if a 5 year old had put it on and I didn't see the rope I had requested...I decided to pull over to further inspect the cake! As I looked in horror at what had been my three year olds only request for his birthday I began to cry! I called Josh and he demanded I take it back.

I couldn't I was late for my own child's party and so I called them...I explained how the lady had taken the cake to my car without me really getting to see the cake, how there was no time for me to bring it back, how I was so disappointed in this cake and how it didn't even include everything I had asked for. Upon hearing my tears the manager was very apologetic she offered to mail me a gift certificate for the full amount that day. That was Jan 7th and I HAVE YET TO GET THAT GIFT CERTIFICATE!

I plan on calling cup cake couture in the morning to attempt to collect that gift card by ordering my sons Valentine cupcakes for his class party in one last attempt to let them redeem there reputation as the place to go for awesome cakes.

The only explanation I can give for the reason my friends sons cake looked awesome and mine was crap is maybe a new owner, a change in cake decorators, or management? The one thing I can assure you is the person who made her cake WAS NOT the person who made my sons cake!!!

IF AND I DO STRESS IF CCC is able to make this good with totally awesome cupcakes for my sons class I will blog about it...until then I would highly discourage anyone from spending a large chuck of cash on a cake you will be very disappointed in...I can throw couture in front of my name too that doesn't make me any better than anyone else...From what I saw it is a glorified bilo with unprofessional people working in it....